Ocean Wave Computing can assist you with simple computer problems over the Internet! As long as your computer can connect to the Internet, Ocean Wave Computing can connect to you. By downloading and running a small application, you can make your PC available to one of our technicians.
Remote Assistance is just like having a technician with you on your computer, but without the associated costs of an on-site job. You can talk to the technician while watching what he is doing on your screen, a perfect time to ask questions and learn.
We use a customized version of Ultra VNC. This version allows you to send a request to one of our technicians. Our technician will be able to see what is on your screen, and take control of your mouse and keyboard.
This program is very secure. Our technicians can not get into your machine without you initiating the connection. As soon as the technician or you disconnects, the session is over and the program is shut down. This program does not install its self on your computer, and is 100% ad-ware / spy-ware free.